archaeology & heritage consulting
Senior Manager, Alberta Operations
The Senior Manager, Alberta Operations position is based out of Circle CRM Group’s Calgary head office. Travel to and from the Edmonton office will be required from time to time in addition to field work in a supervisory or Permit Holder role as required during field season. The off season will involve various duties including but not limited to report writing, team management, and process improvements. The role of the Senior Manager, Alberta Operations is to ensure efficient and effective completion of Alberta projects and high levels of customer experience.
Essential responsibilities (and associated duties/tasks)
Drive and strive for the best customer service:
- Responding to requests within 24 hours
- Proactive and transparent communication with clients, government, and staff, managing expectations
- Project pre-field and post-field coordination, including coordinating with client and staff as necessary to ensure clear communication and expectations for both parties
- Regular check-ins with project leads to ensure projects are being completed on time and on budget
Be a leader, leading by example, as well as through mentorship and coaching:
- Regular check-ins with mentees
- Lives out Circle’s core values (see below)
- Identified employees that are ready for elevation
Drive and strive for the best employee experience:
- Identifies opportunities to celebrate wins
- Identifies opportunities to improve morale
- Identifies staff challenges and practices immediacy in seeking resolve
- Being aware of and voicing concerns when it comes to employee morale
- Participates in team building activities, leading where possible
Indigenous Strategy:
- Lead Circle CRM’s Indigenous Inclusion Strategy in Alberta by building sustainable working relationships with Indigenous Peoples.
- Create opportunities for education, training, and employment of Indigenous Peoples Business Development
- Building and nurturing improved relationships with existing clients through regular contact and better understanding their needs.
- Building new relationships and networking through industry associations and functions to drive new opportunities.
- Improve bidding process and understanding the competitive environment to maximize billable rates.
Business Development:
- Building and nurturing improved relationships with existing clients through regular contact and better understanding their needs.
- Building new relationships and networking through industry associations and functions to drive new opportunities.
- Improve bidding process and understanding the competitive environment to maximize billable rates.
Additional responsibilities
- Report writing and editing
- Industry knowledge: stays current with professional and personal development from a management and industry point of view
- Available for troubleshooting and project management on evenings and weekends while crews are in the field
Qualifications
Must haves:
- Master’s degree in Archaeology
- 12+ years experience in Western Canadian archaeology or equivalent
- Permit holder in good standing with AB regulator
- Proficient in Word, Excel, ArcGIS
- Extensive working knowledge of AB regulatory requirements
- Strong leadership skills
- Strong oral and written communicator
- Self-motivated with strong initiative
- Ability to work cooperatively, support and coach co-workers in a positive team environment and share work expertise and knowledge
Assets:
- Ability to multi-task and respond to multiple requests in a timely fashion
- Effective time management skills and ability to work steadily under pressure
- A positive attitude and a belief in teamwork
- An understanding of the responsibilities surrounding project excellence
- A client-centric outlook and belief in possibility with planning
Aligned with our values:
- We care
- Do your best
- Continuously grow
- Be humble
- Have fun
Key Performance Indicators (What does success look like?)
- Reporting, regulatory, and client expectations + deadlines met 100% on budget and on time Team Utilization above 90%
- Extremely high employee retention
- Strong leadership with industry leading training and mentoring programs in place
- Commitment to the growth of the business through improved existing and new client relationships
Apply today (you know you want to!)
Send your resume and cover letter to info@circleconsulting.ca
Not quite the right fit?
We’re always on the lookout for talented individuals. We usually start planning for the field season (May to November) in March and continue hiring as projects come in. We never know when things can get hectic, so don’t hesitate to send us your cover letter and resume anytime, especially in August when we gear up for our busiest time!